FAQ – frequently asked questions and our answers

The driver must be at least 23 years old and have had his license for at least 3 years.

We require a valid driver's license and ID card of the driver and possible additional drivers. In addition, the deposit must be paid.

The deposit is 1.000 €

The deposit can be made in cash, as an advance bank transfer or as a reservation on the credit card.

Within 5 days after booking a deposit of 20% of the rental price is due, the remaining rental price is due 14 days before the start of the rental period. For short-term rentals (less than 14 days before the start of the rental period), the full rental price is due at the time of booking.

A reservation is not possible for technical and organizational reasons. We recommend you to book the vehicle bindingly.

Please fill up with diesel fuel. The motorhome is handed over with a full tank and must be returned with a full tank.

Yes, trips abroad are generally permitted. Trips to all Eastern European countries are only allowed with explicit permission.

  • up to 60 days before departure: 20% of the rental price
  • from 59th to 14th day before departure: 50% of the rental price
  • from 14th day before departure: 80% of the rental price
  • Cancellation on the day of rental: 100% of the rental price

The Carado motorhomes convince with good quality and workmanship. They have a well thought-out room layout. Our tenants are always extremely satisfied with the vehicles. The motorhomes are manufactured in Germany in one of the most modern motorhome factories. Carado is also a subsidiary of the Hymer Group, known for high quality motorhomes in Europe.

Our young vehicles are high quality "Made in Germany" and well equipped, such as folding bed, sun panel, camping table and chairs, large refrigerators, insect screens, satellite TV, etc. In addition, we offer unlimited free kilometers (up to max. 6,000 km. For extreme trips over 6,000 km, we will gladly calculate an individual offer). The powerful diesel engines, a well thought-out room layout and comfortable seats ensure a pleasant journey. In addition, a detailed briefing takes place with each rental for an untroubled and enjoyable renting experience.

Additional drivers are welcome and can drive the vehicle within the rental period of the main renter after they have signed the appropriate declaration. When you book a motorhome, one additional driver is free of charge. For each additional driver a fee of 10,- EUR is due. For additional drivers also applies: Minimum age 23 years and at least 3 years of driving experience.

No prior knowledge is required, at the handover we will gladly advise you in detail. In addition, we have written our own manual for all essential aspects of using our motorhomes.

With every rental, our customers are given an emergency phone number where we can be reached outside of our business hours. We are happy to help you.

The motorhomes are rented all year round and are also built for this purpose. Each motorhome has a space heater and was built for use in all seasons.

The vehicle may only be soiled within the scope of normal use. Cleaning must be possible with household cleaning agents. The cleaning fee does not include chemical upholstery cleaning or similar. In addition, the interior cleaning option has to be booked up front or when picking up the vehicle at the latest. Subsequent booking of this option is only possible after a telephone request. The toilet tank must always be emptied upon return, regardless of whether the interior cleaning package was booked or not.

  • The vehicle is technically checked before the rental
  • You will receive a detailed vehicle briefing
  • The exterior cleaning of the vehicle upon return is included
  • Toilet chemistry is included
  • Adapter cable, ramp wedges and cable drum are provided
  • 2 full gas bottles are included
  • Chemicals for fresh and waste water are included
  • Table, chairs, cutlery, crockery, camping cooking set are provided
  • Vehicles are handed over cleaned inside and out
  • Upon return, the vehicles are to be returned fully refueled, cleaned inside and with emptied fresh and waste water tanks. On request, we will take over the interior cleaning (excl. fresh and waste water tank emptying) for you for an additional fee of only 99€.
  • Cleaning costs in case of uncleaned or insufficiently cleaned interior will be charged to the renter (min. 60€)
  • A not emptied toilet tank will be charged with 100€

As of: March 2023

For our European customers: +49 2365 / 20 217 110

For our customers from USA and Canada: 01149 2365 20 217 110